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What is my login?

To use the support center, you must register your email address first. Purchasing IBP does NOT register your email address.

How do I register?

To register your email address, just use the contact form at the bottom of this web page (see "5. Send us an email message"). Your email address will be automatically registered then.

Why should I login?

If you log in to your support account, you can read all past email messages and replies - regardless of spam filters.

1. Lost your unlock code? 2. Get an instant answer to your questions

Enter your question in the box below to get an instant answer:


3. Take a look at the most popular questions
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 How to solve Internet connection problems
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 I have lost my unlock code, serial number, key code. Please resend it.
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 I want to install IBP on my home computer and my business computer
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 I want to contact you by phone
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 Why do I never get a reply from you?
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 Do I need IBP Standard or IBP Business?
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 Why did we switch to this ticket system?
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 I had to reformat my hard disk, reinstall Windows and I need the download link for my product
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 Do you offer discounts? Do you have a sale for IBP?
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4. Browse our knowledgbase

Our knowledgebase contains categorized listings of all common frequently asked questions.


5. Send us an email message

If you can't find a solution above, send us an email message. We answer all emails within 24 hours (except for weekends). If you don't get a reply from us, read this.

To read our replies to your previous email messages, login to your customer support account in the login box at the upper left corner of this page.


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Register a new account to submit new Tickets or manage subscriptions.
Submit a Ticket
Submit a new issue to a Department.
Knowledgebase
View categorized listing of all common frequently asked questions.