Our company is based in Germany, and our software programs are used all over the world. As it might be day in your country and deep night here in Germany, we don't offer support by phone. You will always get a reply to your email message within 24 hours.

We understand that many people are more comfortable with phone support, but it's a simple resource problem - we're a quite small operation and telephone technical support is simply too staff-intensive and time-intensive to be practical. We apologize if this causes any inconvenience.

However, you'll always get a prompt response to your emails (within 24 hours). Often, you'll find your question is already answered in our online support area.