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Sales Support
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What payment methods do you offer?
Our products are sold by our reseller Atlantic Coast PLC, Devon, England (SWREG.org).
Atlantic Coast accepts credit cards, checks, PayPal, etc. You can pay online, by phone, mail or fax here.
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Is shopping with Axandra.com safe?
Shopping with Axandra.com is 100% safe - you never have to worry about credit card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them (see guarantee details below).
Why is Axandra.com so safe?
- Safety in Numbers: Axandra products are sold by Atlantic Coast PLC, Devon, England (SWREG.org). Atlantic Coast is one of the oldest and biggest online stores on the Internet. When you shop at Atlantic Coast, you'll be one of thousends of customers who have safely shopped with Atlantic Coast without credit card fraud.
- Safe Technology: Atlantic Coast's secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number, so that it cannot be read while the information travels over the Internet.
Guarantee details:
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, Axandra.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Axandra.com while using our secure server.
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What about VAT?
Customers from the European Union have to pay VAT (Value Added Tax). Other names for VAT are TVA, IVA, MOMS, BTW and MwSt. Most businesses can claim the paid VAT back from their local tax authorities. Ask your tax advisor for details. If you're VAT registered, our reseller SWREG (England) will refund you the VAT.
This only applies to customers from the European Union. If you do not live in the European Union, you can ignore the VAT issue.
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I ordered a product. Where's my unlock code or download link?
It is in the 'Thanks for your payment' message you received from SWREG when your payment was processed. If you deleted the message, click here.
IMPORTANT: If you use a service like SpamArrest make sure that you accept emails from "support@axandra.com".
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I never get a reply from you!
We answer all email message within 24 hours. If you don't receive a reply from us within 24 hours, your email server is probably blocking emails from our account or our email address is not in the white-list of your anti spam software program.
Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.
To make sure that our emails and support e-mails are not filtered into your "junk" or "bulk" folder, please add Axandra to your list of trusted senders. Here's how:
Hotmail: Place the domain axandra.com in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs.
AOL: Place the domain axandra.com in your address book.
Yahoo! Mail: If one of our e-zines is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.
Other providers: If one of your emails is being filtered, try adding our domain axandra.com or our newsletter's 'From' or 'Reply-to' address (facts@Axandra.com) to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from axandra.com. Follow their instructions for whitelisting axandra.com.
We're very sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to shut out the spammers.
IMPORTANT: If you use a service like SpamArrest make sure that you accept emails from "support@axandra.com".
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I have lost my unlock code
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