We respect your privacy

At Axandra GmbH we respect and protect your privacy. Our site is a safe environment for anyone who visits and purchases.

We are committed to providing you with the best possible online service and experience as well as the best products. We never rent, sell or share any information you give us.

Your privacy is important to us!

General information

When you visit the Axandra site, we collect some basic information that does not identify individual users. This includes which pages are visited, types of products purchased, and any feedback from our visitors. We then collate this information with other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible.

On some pages, you can order products, make requests, and register to receive unlock codes. The types of personal information collected on these pages are:

  • First and last name
  • Billing address
  • Shipping address(es)
  • Email address
  • Phone number
  • Credit card account number
  • Titles of items you purchase from us

We use the information you provide about yourself when placing an order only to complete that order, to send you our announcement newsletter (we’ll inform you when updates are available) and to use it internally for statistical reasons. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above, without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

We use Google Analytics on our web pages. You can opt-out of Google Analytics with a browser plugin. IP addresses will be anonymized.

Credit card processing and security

Shopping with Axandra GmbH is absolutely safe – you never have to worry about credit card safety when you shop at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay them.

Axandra GmbH uses the services of SWREG.org to provide the highest level of secure online transactions. Your credit card information cannot be read as it travels to our ordering system. SWREG.org maintains their own privacy and security policies. If you have questions about these services, or how they handle the information they receive, please contact SWREG.

All information you enter in the SWREG.org order form will be shared with Axandra GmbH in order to send you the unlock code for the software. This does not apply to your credit card information. We never get your credit card number. SWREG will send you a single additional email message one week after your purchase.

You can access all your personally identifiable information, that we collect online and maintain, by sending us an email with your name and the unlock code for the Axandra product you purchased. The exception, as explained above or in the "Credit Card Processing and Security" section, is your credit information, since it is not kept.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Other

We link to other websites. Any data that you supply on these websites is beyond our reach and will be the responsibility of the linked-to entity and not Voget Selbach Enterprises GmbH. We do not have access to the information you give them. Axandra GmbH is not responsible for the content published on these sites. To run our affiliate program, we use cookies so that we are able to pay our affiliates their commission fees. These cookies don’t contain any personal information.

By using the Axandra site, you consent to the collection and use of your information by Voget Selbach Enterprises GmbH as described in this policy. Any legal disclaimer statements (i.e., terms and conditions, etc.) on our website and in our software do not negate the promises made in the privacy policy.

Axandra GmbH fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about members who we believe are in violation of our content guidelines. We also reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Axandra GmbH wants you to be aware that when you click on links that take you to third-party websites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, Axandra GmbH cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any website.

Our 100% guarantee

We believe in what we do. We’ll gladly give you a complete refund of the purchase price if you decide within 30 days of purchase that you don’t like our products. In addition, we offer a top 10 ranking guarantee that is valid for a full year if you buy IBP.

Shopping with Axandra is 100% safe – you never have to worry about credit card safety when you shop at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay them.

  • Safety in Numbers: Axandra products are sold by SWREG, Inc. USA. SWREG is one of the oldest and biggest online stores on the Internet. When you shop at SWREG, you’ll be one of the thousands of customers who have safely shopped with SWREG without credit card fraud.

  • Safe Technology: SWREG’s secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number, so that it cannot be read while the information travels over the Internet.